In this case, it's the customer's responsibility to help the driver offload the package from the truck. The driver has the right to refuse to use the lift-gate if he/she doesn't feel safe using it. In some cases, adding a lift-gate service won't be possible, or the item(s) will be too large for a lift-gate due to the size of the package. This means that the truck driver will deliver the shipment roadside or to the end of the driveway/curb. By default, all ground and freight shipments will be delivered with curbside delivery. Some of our products ship via fully insured freight shipping that is different from ground shipping. Once your order has shipped, changing the delivery address is not permitted.Īny returns due to that reason will be treated as a regular return with return fees applied per our returns policy (returnable products only). Items that are made-to-order or custom can take longer to be delivered.Ĭurrently, we only ship within the USA, to the lower 48 states, and we do not ship to PO Boxes, Freight forwarders, Military addresses, Hawaii, Puerto Rico, and Alaska. The estimated delivery time of each item(s) on our website is different and can be found on each product page.Įstimated delivery times are not a guarantee and are subject to change. In this situation, we will notify you via email to obtain your permission to proceed with the order. Shipping lead times may be longer than usual during holiday/rush periods, or supplier's warehouse backlogs. If the item(s) you ordered is in stock and ready to ship, it will ship within 3-5 business days from the date the order was placed with no guarantees.

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